Fulfilment and quality

Installer networks and fulfilment that hold up at volume

Selecting, onboarding and governing the installers who deliver your promise. Built by someone who ran an installer at national scale and knows exactly where these networks break.

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Is this you?

Install quality is inconsistent

The same specification produces very different results depending on which subcontractor turned up.

Complaints land with your brand

The installer caused it, your support line absorbs it, and the reviews name you rather than them.

You are dependent on one partner

Volume, geography and pricing all sit with a single installer, and nobody has tested the alternative.

Fulfilment slows as volume grows

Lead times stretch, surveys fail, and the gap between order and first charge keeps widening.

What I actually do

Partner selection and scoring

A scoring matrix built on capability, coverage, accreditation and financial resilience, then a shortlist you can defend.

Fulfilment model design

Home, workplace and depot journeys mapped from order to energised, with the handoffs where things actually fail named.

Quality standards and audit

Defined evidence at commissioning, sampling, and a feedback loop that connects performance to commercial consequence.

Subcontractor visibility

Who is genuinely on your sites, what they are accredited for, and what happens when the answer is uncomfortable.

How an engagement runs

Week 0
Intro call
A 30-minute call to scope how many partners and journeys are in play.
Weeks 1 to 3
Network audit
Partner review, install evidence sampling, complaint and lead-time analysis.
Weeks 3 to 8
Redesign
Standards, scoring, onboarding and governance built and agreed with your operations team.
Ongoing
Governance rhythm
Quarterly performance reviews with your partners, run properly rather than politely.

100,000+

EV charging installations influenced

15+ years

In UK charging and fleet electrification

Founder

Of ChargedEV, built and exited

Board level

NED and fractional engagements

Engagement models

Model	Commitment	Best for	What you get
Network audit	3 to 6 weeks	Quality or complaint problems with no clear cause	Findings, risk register and prioritised fixes
Partner selectionInstaller Network Build from £10,500 per region See pricing	6 to 10 weeks	Choosing or replacing installer partners	Scoring matrix, shortlist and recommendation
Fulfilment redesign	8 to 12 weeks	Volume outgrowing the delivery model	Journey design, standards and onboarding pack
Ongoing governance	Monthly	Keeping the network honest after launch	Performance reviews and escalation support